Oh, yeah. And to prove that point. Some "anonymous" member of Freecycle (a regional e-mail newsgroup) said some very negative things about the store I work just a few weeks ago. My mom printed out a copy of the e-mail chain it was in and I gave it to my boss. Not five minutes later he'd found this guy's MySpace and FaceBook just by doing a web search for this fellows e-mail adress. Which then after another three minutes led to the dicovery of his full name, home phone number, physical address, and a satellite picture of his house. And yes, with his phone number we were able to check our own company customer database and discover that he had been a problematic one-time customer of our store back in the summer.
Seems he checked in a physically damaged, non-functional laptop, for repair. And due to the age of the laptop neither the manufacturer nor any of the authorized replacement parts suppliers had anything other than overpriced "refurbished" parts available. Said customer was informed of the cost it would be to repair his old laptop and advised that it would be in his best interests from an economic standpoint to go buy himself a new laptop. Customer apparently wasn't happy with the price quoted him to repair it nor the advisement to buy a new laptop and never set foot in our establishment again.
So needless to say he went on a multi-paragraph rant in this newsgroup about how our company pushes used parts on people and then charges new part prices for them.
