I've had Comcast internet (no cable TV service) for a long time now. I think the service is really great, but the customer service isn't the best, and some of their policies are just stupid.
I just recently had a run in with them. I came home on the second day of Evo 2014 and found my internet 100% dead, nothing. I called them and found out that they shut off my service for non-payment. This didn't make any sense since I always send my bills into them and I have plenty of money to cover the costs.
I guess my payment must have got lost in the mail, and they didn't call me or anything, they just shut my service off. Really? Anyway, I flipped out on the lady and told her in an extremely angry voice that she WILL do whatever it takes to get my internet working ASAP, since I payed to watch a stream this weekend, and I intended to watch it. I told her it's not my fault that they didn't try to contact me before shutting my service off.
I made my payment with my credit card and told them to bill me this way from now on since I did NOT want this to happen again. My service got turned back on and she apologized to me for everything.
This is how you have to handle these situations. This guy that was on the call with Comcast was being far too nice to the guy that was pestering him. I would have been much more rude and stern with him.
Then again, I was pretty hyped up when I called them since I was thinking that I might miss the rest of my Evo stream, so I was very determined to get my service back LOL.
On the flip side, I've had great experiences talking with their customer service reps too. One time I had a really cool guy call me and after he pitched his TV package deals, I told him I wasn't interested, and we ended up getting on the topic of gaming. Next thing you know we talked about Diablo 3 and Guild Wars 2 for the next 25 minutes. He was probably the coolest guy I ever talked to from Comcast.
Last edited by S4Blade on Fri Jul 18, '14, 1:02 am, edited 1 time in total.
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